LuckyBear support
Identify whether the issue concerns login, account security, bonuses, payments or a specific game before contacting support.
Login
Check the address, password, verification code and browser before resetting anything. If the main address is unavailable, try the verified mirror with the same account.
Payments
Review transaction status, currency, limits and any verification requirement in the cashier. Keep the date, amount and transaction identifier available.
Bonuses
Check the offer expiry, activation step, wagering requirement and eligible games before reporting that a promotion did not appear.
Security
Do not send your password, full card number or one-time login code. Support should be able to investigate with account and transaction references instead.
What to prepare before contacting support
For a payment question, include the date, amount, method and transaction identifier. For login trouble, describe the device, browser and exact error text without sharing secret credentials.
Avoid duplicate tickets
If a request already has a case number, continue the same conversation. Several identical tickets about one transaction can make the status harder to follow.
Information you should never send
Support does not need your account password, complete bank-card number, private crypto key, seed phrase or one-time login code. If someone asks for those details in a private message, stop the conversation and return to a verified support channel.
